In order to satisfy your clients and deliver the creative work they need, communication is one of the key parts of the process. After all, if you do not understand what they want from you, or if they feel you are not listening to their requests and responding in a professional manner, the entire professional relationship will break down.
Brush Up on Language Skills
Presenting yourself as a professional with a client’s best interests at heart depends largely on how well you can communicate with them. Improving your language skills and writing abilities helps give the right impression. This is especially true for international freelancers who do not share a native language with their client base.
Maintain Professionalism and Politeness
Understand professional language and appropriate things to say to every client, no matter where they are in the world. Do not inject personal information, feelings, or anything that could be construed as too familiar or offensive. Always remember that a client is a business contact and not your friend, no matter how long you have been working with them.
Make Listening the Key to Your Communication
The key to quality communication is listening or reading what the other person has to say and making sure you understand it before responding. To this end, repeat the things a client tells you to make sure you are on the same page. Ask questions about what they say for additional clarification.
Respond Quickly and Clearly
Above all else, maintain a habit of quick responses to keep all clients, customers, and leads satisfied with your communication skills. People want to know that their creative team or freelance specialist is available to them as much as possible. Even if you are not able to answer every question in full at that time, send a quick message letting them know that you will do so shortly. As much as possible, make these personal and not form autoresponder messages.